Questions, answered plainly.
Anything else, write to us. A person reads every email.
How do I start?
Go to Make a list, write your child's first name, and add the things they would like. You do not need an email to start. Add one later and your lists open on any phone.
How does the rest of the family get it?
You send one link, in the family chat or by text. Nobody needs an app or an account: they tap it and the list opens. Brothers and sisters can add their own children's lists to the same link, so the grandparents see every grandchild on one page.
Can my child see what has been reserved?
Only if they see it on a grown-up's phone. Send the family link to grown-ups only.
Someone reserved something but is not buying it.
Open the list, tap the wish, and press the button with their name on it to let their reservation go. The wish is open again for everyone else.
I sent the link to the wrong person.
Open the list's Presents page and, in the settings at the bottom, make a new link. The old one stops working straight away.
Do relatives need an account?
No. They open the link, press "Reserve this" on something still open, and write their name. That is all.
Where are the things I reserved?
On your shopping list. It shows everything you have reserved from this phone, so use the same phone each time.
Can we club together for something bigger?
If the parents have said a wish can be shared, press "Chip in" and say how much you would like to put in. You will see who else is in.
I changed my mind.
Press "Cancel my reservation" under it, on the list or on your shopping list, and it is open again for someone else.
Why does it look like this?
Because the design is the point. We wanted it to feel like a modern Christmas card, and to be so clear that nothing on a screen needs explaining. Big words, one button at a time, nothing to learn. A grandparent should be able to use it on a phone without reading the instructions, because there are none.
What does Family Edition cost?
$7.99, once, per household. One child's list and sharing it with your family are free. Family Edition adds every other child, one family page that brothers, sisters and cousins add their own lists to, a second parent, four more posters, gift tags and thank-you cards, and budgets. It never renews and covers every Christmas, not just this one, and you can have a refund within a week of buying it, for any reason. See what it adds.